We’ve all been there. You’re on your way to vacation – or even worse returning – and your flight is canceled. With a “post-COVID” travel rush currently in full swing, airlines are having a hard time scaling back up to their pre-pandemic size. That along with summer storms has led to hundreds of cancelations. Should this ever happen to you, here is what to do when your flight is canceled.
What to Do If Your Flight is Canceled
- The most important thing to do (or not do in this case) is to not panic. Over 100,000 flights get canceled every year. This is normal. There are systems in place + you will get through it!
- Talk to customer service as soon as you can. If only part of your connection was canceled, there is a chance they can get you on another route or at the very least rescheduled for the next flight out. They may also be offering accommodations depending on the cause of cancellation.
- Update your family + work (if needed). Let your family know your new anticipated ETA as well as your employer if it is going to conflict with your work schedule.
- Find somewhere to stay. If you’re at home, then you have no problem! If you are out of town, check with family/friends and airport hotels in the event you need to stay the night. If there are a lot of cancellations, hotels may fill up fast.
- Check your travel perks. If you have a Delta AMEX card as I do, you can get free or cheap access to the Delta Sky Club. In the event you’re rebooked for later in the day, it can be a quiet place to hang out, get some free food, and charge your electronics. The Platinum edition also offers travel insurance that can cover some non-refundable items.
- Ask for a refund. If you decide to cancel your trip altogether, talk to the airline about a refund. Especially during COVID times, refund policies are very flexible. The Department of Transportation says if a flight is canceled and you choose not to rebook, you are entitled to a refund. Know your rights!
- Keep your cool. You catch more flies with honey than vinegar. Be as nice as you can to those staff members helping you – they didn’t cause the problem – and they may be even more accommodating with additional vouchers or going the extra mile to help you rebook.
Knowing what to do when your flight is canceled can be clouded by stress. Follow the guide above + should have no issues getting to where you’re going or at least making the most of the situation.